Property Management Sydney

We Will Lease Your Property Within 3 Weeks Or No Leasing Fee

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4.8/5 Star Reviews
Highly trusted by property owners in Sydney
Over 50 years of combined experience
Local experts
Reasonable fees

Who are we?

Over 50 years of combined experience
Local experts
100s of properties leased every year
We are innovative yet personal - you won’t be a number in a large franchise
We are one of the best at leasing properties fast and with good tenants by our highly trained leasing team
All our staff are qualified
We are owner managed

  • Charlotte Peterswald gives you a full service, end to end rental property management agency in Sydney. This means that your property will be looked after through the leasing process, to maintenance, to everything in between.
  • You can also have a complete sales campaign when you choose to move on from a particular investment property!
  • You will have the best rental management Australia has to offer, courtesy of experience as real estate agents spanning a combined five decades.
  • Working closely with your investment property manager to gain a deep understanding of your needs making your experience seamless and stress free.

Sydney areas we specialise in:

Why Lease With Us?

Lease 33% faster
Average time to lease is 33% faster than anyone else
Large database, lower cost
Large database of prospective tenants, keeping cost down
Tailored campaigns
Leasing campaigns tailored to your property and needs
Prime position
on realestate.com.au or domain.com
Dedicated Expert leasing team
Our dedicated leasing staff are highly trained and accountable. Leasing your property is there number 1 priority.
Quality tenants
only put forward
Minimal vacancy
We have very low vacancy rates
Exclusive partners
We work with Executive relocation companies
Routine inspections.
Our routine inspections are carried out like clockwork
Maximise your ROI
Yearly rent reviews and condition of asset reviews to maximise your investment
100s of properties leased every year
Lease 33% faster
50+ years of experience
Review rating 4.8/5

We Will Lease Your Property Within 3 Weeks Or No Leasing Fee

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What is the current situation with your investment property?

I need new tenants
We will:
• Carry out a thorough and accurate market rental appraisal
• Organise professional photography
• Share with our prospective tenant database
• Put up premium listings on over 9 websites
• Schedule Open Homes with our dedicated leasing team
• Report sent to you by email after every inspection with groups attended and feedback
• Thoroughly check all applicants
• Report to you for a final choice by you
I have tenants already
We will:
• Review and/or draft a Tenancy agreement
• Gently approach and onboard the tenants
• Follow up on any outstanding issues including maintenance and arrears
• Reviews the rent
• Check condition of the property and make suggestions for asset maximisation
I’m not happy with my current agent
Switching agencies has never been easier with Charlotte Peterswald Sydney. You will find it seamless and stress free. We do all the work.
1
Tell us about your property
2
Sign up with us
3
We'll transfer your property
We will draft, issue the termination and transfer notice to your current agent, and pick up the files.

We’ll give you the service you’ve been missing out on.

What Our Clients Say?

Pieter Aquilia
Charlotte was very professional in dealing with the sale of our property in Bronte. She kept us updated at all times and was always available when we needed to make contact. We are very happy with the ... more
Abegail De Luna
I know this firm and they are innovative, very thorough, and professional
Mark Millar
Sonia was the nicest and most pleasant real estate agent! Responsive and professional - just about to move in but I'm sure that view will continue to prove true throughout my tenancy.
Darya Rubenstein
Boutique firm with a really nice personal touch.
Lesley Jegen
Charlotte Peterswald Real Estate is a pleasure to work with.Charlotte and team have in the last couple of months Rented for me one apartment and also a shop.A wonderful outcome in these times.I have ... more
Mike M
The team at Charlotte Peterswald Eastern Suburbs are super professional, very knowledgeable about the Eastern Suburbs rental/sales market, and excellent to work with. I would highly recommend their se ... more
Rachel Craighead
Sonia and Andrew have both been so great to work with. Sonia was responsive and kept us up to date at all times throughout our application process. Sonia definitely had our best interest at heart and ... more
O' Sullivan Fitness
Finding a new place is not easy but when I got in contact with Sonia and Andrew about the property they were so professional and genuinely helpful from the start. We had been through many agencies bef ... more
Lizzie
I've had a fabulous experience as a tenant with Charlotte Peterswald so far, and am very glad to be renting with the agency. Sonia and Andrew have both been wonderful to deal with, and it's been a com ... more
Rosemary Peterswald
Charlotte Peterswald, Sydney manages our apartment in the Horizon, Darlinghurst. They do a wonderful job handling it and I highly recommend Charlotte and her team. Charlotte has also sold a number of ... more
Christine Maedche
Great service as a tenant! Friendly and responsive team, easy to work with, and overall great experience! Sonia and Joseph have been specifically wonderful to work with. The both made the application ... more
Monika Veith
Very good communication and nice to deal with. My previous real estate agents were awful so this has been a nice surprise in comparison to deal with.

We Will Lease Your Property Within 3 Weeks Or No Leasing Fee

Offer Ends In

Property Management Fees

How much is the management fee?

We charge our management fee only from rental money - no rent, no management fee. We charge 5.5% inclusive of GST.

How much does it cost to find new tenants?

It depends - the average cost to an agency for the leasing process is $1500 when you factor in open homes, advertising, signboards, processing of applications, and wages paid to staff. We generally charge 1 week’s rent plus GST - making it a loss-making exercise for us, but keeping the costs relatively low for you.

Will it cost me anything if my existing tenants want to renew their lease?

Yes - we have a lease renewal fee which includes the cost of preparing the new lease and negotiating the lease terms. This can often be a time-consuming exercise. It is only $110 inc GST.

Do you charge for tribunal?

We have a capped tribunal appearance fee at $150. This is because tribunal can be largely time consuming, and involved. We do need to charge for this if it comes to it, but do not want this to be too exorbitant. Of course, once again, the best cure is prevention here and we will work to avoid tribunal where possible.

Are there any other hidden fees?

The only other fee is a monthly $5 admin fee - which is charged to cover bank processing fees, any paper statements and postage.

FAQs

Why do I need a property manager?

Managing a property can be easy - if you already know how to find and carefully screen a tenant, when nothing needs repairing, your tenant pays rent on time, you don’t need to present a tax statement to your accountant, or when you don’t have any disputes and need to attend tribunal. To put it simply, we are well versed in all areas of real estate, including legislation, which is becoming more onerous every year - if an accident happens and you haven’t followed all the legislation you can be liable. We know how to present your property in the best possible way and how to screen out bad tenants. We know how to chase a tenant from day 1 if they are late on payments and when we can terminate a lease so it is legal. We have a network of licensed contractors to keep your property well maintained and we provide monthly statements and end of financial year statements that will keep your accountant happy! We also provide an owner portal that lets you see anytime you like what is happening with your properties - rent paid to dates, lease end dates etc.

How much is the management fee?

We charge our management fee only from rental money - no rent, no management fee. We charge 5.5% inclusive of GST.

How do you ensure that I get a good tenant?

First, we must get as many eyes on your property as possible, then we can afford to be a little choosier. Once we have the applicants, we whittle them down by rental history, employment history, pay slips, and of course, face-to-face meetings during the open homes. We then present them to you, allowing you to have the final say, with our recommendations. We take a 4-week bond and do a detailed ingoing condition report.

How do you market my property?

We take a multi-pronged approach. We will usually choose a premium listing position on realestate.com.au and domain.com - the latter being where the majority of our enquiry is currently coming from. We also load your property to a total of 8 other websites free to you. Signboards still account for roughly 1% of all enquiries - but most importantly they account for the emotional investment renters - those who currently live in the area. Social media avenues, and use of our database of potential tenants, are all utilised.

Can I use my own photos of the property?

It depends. The use of photos need to both present your property in the best possible light, and be accurately representative of the current condition of the property. If your photos do this, we can definitely use them. If not, professional photos cost just $150 and spread over a number of years are a great investment to attract the best tenants.

Who will be looking after my investment property?

You will have a dedicated, hands-on Senior Property Manager who will look after the day-to-day of your property. We have a team of specialist leasing consultants who will handle the leasing process. We have a dedicated routine inspector and a separate accounts person to handle payments for your property.

What should I expect from a property manager?

A property manager is someone who should shoulder all the stress of managing your property, so you don’t have to. They represent you in dealing with the tenant, and ensuring your property is well maintained, tenanted, and your investment makes you money. They will be in contact with you as much, or as little as you need. Difficult situations will always happen, perhaps with tenant\'s changed circumstances or building emergencies, but our job is to manage the problem so you don’t have to. We will of course always refer to you for your opinion or permission unless otherwise requested by you.

How many properties can one property manager manage?

It depends on how involved they are, and how large the team is around them. Generally, a large portfolio is considered to be anything over 250. This is because whilst there can be a lot to do, often there are periods of quiet when a property manager has done their job well.

Can I choose who I want to rent my house to?

Of course! It’s always your final decision.

Can I get a rental appraisal for my investment property?

Yes, just tell us about your property and we will prepare one for you.

Is Charlotte Peterswald Sydney a licensed real estate agency in NSW?

Yes.

How do you deal with arrears or other tenant problems?

We are very vigilant with arrears from day 1 - the best remedy is to not let it happen in the first place. We do not allow any time to lapse before we make contact. The earlier contact is made the better and then tenants know we have no tolerance. We make sure that the rent does not exceed 40% of the tenants income at the application stage. We encourage all of our tenants to go on a direct debit payment schedule. We have reminders that are sent out to the tenants at 1, 3, 5, 10 and 14 days late. We take steps to terminate the lease after 14 days unless directed otherwise by you. We talk to you every step of the way to ensure we are all on the same page.

Who will carry out inspections on my property?

Yes. Like clockwork. We have a dedicated staff person whose job is to do a set number of routine inspection every week. This way we make sure they all get done. Otherwise a busy property manager may get distracted by other tasks and not get around to it. It is scheduled in our software and booked with the tenant the month before. We will advise of suggested maintenance at this report. We think that a good number is to do once every 6 months. Generally speaking, this is what works best for longer term tenants.

How do you deal with maintenance requests and repairs for my property?

We use a centralised maintenance management cloud software that everyone in the office can see and we can monitor turnaround times and progress. Tenants can lodge their requests with photos by the app and we can share between us, our landlords, and our contractors to best assess quickly. If need be, we will visit the property and assess for ourselves too. Not every request will be sent to you - particularly if there is a legal onus on the tenant to rectify the issue.

We Will Lease Your Property Within 3 Weeks Or No Leasing Fee